9mobile has denied reports suggesting a shutdown of its operations in Nigeria, labeling them as false and misleading.

The company reassured its customers that it is committed to delivering improved services, despite recent challenges with Mobile Number Portability (MNP) and temporary technical issues.

In a statement on Friday, 9mobile clarified that it has never restricted customers from porting to other networks and remains fully compliant with industry regulations.

The company acknowledged temporary service disruptions in some locations but attributed them to its ongoing transformation efforts aimed at modernizing its infrastructure and improving overall service quality.

9mobile expressed appreciation for its subscribers’ patience and loyalty during this transition, assuring them that significant improvements are on the horizon.

The company reaffirmed its commitment to providing exceptional service and keeping its customers connected to limitless opportunities.